- Training new hired employees at basic training - Tracking the effectiveness of basic training - Documentation maintenance - Conducting trainings for current staff (new areas of activity or changes in procedures) - Tracking the employees' KPI in order to identify the root cause of failures and follow-up work with employees - Creating instructions and updating the knowledge base

• Translation of training materials and articles from the general knowledge base (work in the Trados program), as well as interpretation, providing communication between customers and international departments (working languages: Russian and English); • Consulting customers (in Russian and English from all over the world) on all issues of interest; • Providing customers with complete information about the company, its services and promotions; • Reclamation managing; • Solving issues of any complexity, including contacting the appropriate international department.

Organization and holding of individual classes via Skype

Organization and holding of individual and group classes

• Consulting service (Russian and English clients) • Supplying full information about company’s activities, services and special offers • Orders’ confirmation • Reclamation managing (dealing with clients’ claims and complaints). Solution of problems of any complexity (independently or forwarding calls to appropriate department) • Clients’ information input into data-base

Institute of Philology and Intercultural Communication. , Linguistics; Specialization: Practice and Theory of Translation, full-time

Institute of Philology and Intercultural Communication. , Programme of occupational retraining: Theory and Methods of Teaching Foreign Languages and Cultures, full-time